1wen Casino Privacy Policy

Overview and Scope

This Privacy Policy ("Policy") is issued by 1wen ("the Company," "we," "us," or "our"), the operator of the online gaming platform accessible at https://1wen.club (the "Platform"). It describes how 1wen collects, processes, uses, stores, shares, and protects the personal data of individuals who access or use any 1wen product or service, including but not limited to account registration, game play, deposits and withdrawals, customer support interactions, and marketing communications.

This Policy applies to all personal data processed in connection with the 1wen Platform, regardless of whether the data is provided directly by you during registration, collected automatically through your use of the Platform, or obtained from third-party sources in accordance with this Policy.

1wen is committed to processing personal data in a lawful, fair, and transparent manner, consistent with the Philippine Data Privacy Act of 2012 (Republic Act 10173, "DPA"), its Implementing Rules and Regulations, and the data protection standards required by the Philippine Amusement and Gaming Corporation (PAGCOR) as part of our gaming license obligations.

Data Controller Identity

For the purposes of the Philippine Data Privacy Act of 2012 and applicable data protection legislation, the data controller responsible for your personal information is:

As the data controller, 1wen determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine law, including RA 10173 and its Implementing Rules and Regulations issued by the National Privacy Commission (NPC).

Personal Data We Collect

1wen collects personal data from you through different channels and at different points in your relationship with the Platform. The categories of data collected are set out below.

3.1 Registration and Identity Data

When you create a 1wen account, we collect the information you provide during the registration process, including:

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify you meet the 21+ age requirement)
• Philippine mobile number (used for OTP, account recovery, and communications)
• Email address
• Username and password (stored in encrypted, non-reversible form)
• City or municipality of residence

3.2 KYC Verification Data

To comply with PAGCOR licensing requirements and Philippine Anti-Money Laundering Act (AMLA) obligations, 1wen collects the following identity verification documents before processing your first withdrawal:

• Copy of a valid Philippine government-issued identification document (e.g., UMID, passport, driver's license, SSS card, PhilSys ID)
• Verification selfie photograph matching the submitted ID
• Additional documentation that may be requested for enhanced due diligence, including proof of address or source of funds, where required by applicable regulation

3.3 Financial and Transaction Data

In connection with deposits and withdrawals on the 1wen Platform, we collect:

• GCash or Maya account reference numbers (but not full access credentials)
• Bank account numbers for BPI, BDO, or Metrobank withdrawals (last four digits stored for reference)
• Deposit and withdrawal amounts, dates, and transaction reference numbers
• Transaction history and balance records

3.4 Gaming Activity Data

1wen records the following data in connection with your gameplay activity on the Platform:

• Games played, bet amounts, game outcomes, win/loss records, and session durations
• Bonuses claimed and wagering requirement progress
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

3.5 Technical and Device Data

When you access 1wen through a browser or mobile device, we automatically collect certain technical data, including:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type and version
• Session timestamps, pages visited, and in-platform navigation data
• Cookies and similar tracking technologies (see Section 7)

3.6 Communications Data

Records of your communications with 1wen's customer support team — including live chat transcripts, email correspondence, and support ticket records — are stored for quality assurance, dispute resolution, and regulatory compliance purposes.

How 1wen Uses Your Personal Data

The following table summarizes the primary purposes for which 1wen processes your personal data:

Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 1wen's processing of your personal data is grounded on one or more of the following criteria, depending on the purpose involved:

• Contract performance: Processing is necessary to fulfill the terms of the agreement between you and 1wen — including account creation, game access, payment processing, and account management.
• Legal obligation: Processing is required to comply with applicable Philippine law, including PAGCOR licensing conditions, the Anti-Money Laundering Act (Republic Act 9160 as amended), RA 10173, and other regulatory requirements to which 1wen is subject as a licensed gaming operator.
• Legitimate interest: Processing is necessary for purposes that 1wen has a legitimate interest in pursuing — such as Platform security, fraud prevention, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your rights and freedoms.
• Consent: Where none of the above criteria apply, 1wen relies on your freely given, specific, and informed consent — most notably for direct marketing communications. You may withdraw consent for marketing at any time without affecting other processing.

Data Sharing and Third-Party Disclosure

6.1 Categories of Recipients

1wen does not sell your personal data to third parties. We share your personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Game providers: JILI, PG Soft, Pragmatic Play, and other licensed game studios receive limited session data (e.g., player token, bet amount) to operate game sessions in real time. Game providers operate under contractual data processing agreements and are not permitted to use this data for their own marketing or profiling purposes.
• Payment processors: GCash (Mynt), Maya (Voyager Innovations), and other payment service providers receive the minimum transaction data necessary to execute deposits and withdrawals.
• KYC and identity verification services: Accredited identity verification providers receive KYC documents and selfies solely for the purpose of identity and age verification, as required by PAGCOR and AMLA regulations.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies may receive your data where 1wen is legally required to report, cooperate with investigations, or comply with regulatory inquiries.
• Technology infrastructure providers: Cloud hosting, content delivery, and platform infrastructure providers who process data on 1wen's behalf under strict data processing agreements with confidentiality and security obligations.
• Professional advisors: Legal counsel, auditors, and compliance consultants who are bound by professional confidentiality obligations.

6.2 No Unauthorized Third-Party Sharing

Aside from the categories listed in Section 6.1, 1wen will not disclose your personal data to any third party without your prior written consent, unless required to do so by court order, law enforcement direction, or applicable Philippine legal process.

Cookies and Tracking Technologies

7.1 Types of Cookies Used

1wen uses cookies and similar tracking technologies on the Platform to support Platform functionality, user experience, analytics, and security. The categories of cookies used include:

• Strictly necessary cookies: Required for the Platform to function correctly, including session management, login authentication, and security token validation. These cannot be disabled without impairing Platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings, responsible gaming limit configurations, and remembered login information where you have opted in.
• Analytics cookies: Used to understand how players navigate the Platform — which game categories are visited, how long sessions last, and where players encounter friction. Data collected is aggregated and not used to identify individual players.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection, anomalous login attempts, and suspicious transaction patterns.

7.2 Cookie Management

You can control the placement of non-essential cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete existing cookies. Note that disabling strictly necessary cookies will impair your ability to log in and use the 1wen Platform. Your cookie preferences are saved per device and browser.

7.3 No Third-Party Advertising Cookies

1wen does not use third-party advertising or retargeting cookies that track your activity across other websites for the purpose of serving external advertisements. Our analytics and tracking tools are used exclusively to improve the 1wen Platform and ensure its security.

Data Retention Periods

1wen retains your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal and regulatory obligations. The following retention periods apply:

• Account and registration data: Retained for the duration of your active account and for a period of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and Philippine AML regulations.
• KYC and identity documents: Retained for five (5) years following your last transaction on the Platform, or longer where required by specific AMLA or PAGCOR investigative holds.
• Transaction and financial records: Retained for five (5) years following the date of each transaction, as required by the Anti-Money Laundering Act and its implementing rules.
• Gaming activity records: Retained for three (3) years from the date of each gaming session for responsible gaming monitoring, dispute resolution, and regulatory reporting purposes.
• Customer support and communication records: Retained for three (3) years from the date of the last communication, unless a longer period is required for ongoing dispute resolution.
• Technical and device data: Retained for up to twelve (12) months from collection, except where specific transactions or security investigations require longer retention.
• Marketing consent records: Retained for three (3) years from the date of consent or withdrawal of consent, as required to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that makes re-identification impossible.

Data Security Measures

1wen implements a multi-layered information security program designed to protect your personal data against unauthorized access, disclosure, alteration, destruction, or accidental loss. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 1wen Platform, ensuring that login credentials, payment data, and personal information cannot be intercepted in transit.
• Password hashing using industry-standard one-way cryptographic hashing algorithms, ensuring that your account password is never stored in recoverable form on our systems.
• Two-Factor Authentication (2FA) available to all players and required for high-value withdrawal transactions, adding an additional identity verification layer beyond the password.
• Role-based access controls limiting access to player personal data to only those 1wen personnel and systems with a documented operational need.
• Regular security assessments including penetration testing and vulnerability scanning of the 1wen Platform by qualified information security professionals.
• Secure data center infrastructure with physical access controls, redundant systems, and backup protocols ensuring data availability and integrity.

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 1wen will notify you and the National Privacy Commission (NPC) in accordance with the breach notification requirements of the Philippine DPA and its Implementing Rules, within 72 hours of becoming aware of the breach where feasible.

Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 1wen. To exercise any of these rights, contact our Data Privacy Officer at [email protected] or via the 1wen live chat support channel.

1wen will respond to data subject rights requests within thirty (30) calendar days of receipt. Complex requests may require up to sixty (60) days; in such cases, you will be informed of the extension and the reasons for it.

Children's Privacy and Age Restriction

The 1wen Platform is strictly restricted to individuals who are twenty-one (21) years of age or older, in compliance with PAGCOR regulations applicable to casino-style online gambling in the Philippines. 1wen does not knowingly collect personal data from individuals under 21 years of age.

Age verification is enforced through the KYC process, which requires submission of a valid Philippine government-issued identification document confirming date of birth before withdrawal privileges are activated. Where 1wen discovers that personal data has been collected from an individual under 21, the Account will be immediately closed and all personal data deleted, with the exception of records required to be retained for regulatory compliance and fraud prevention purposes.

If you are a parent or guardian and believe your child has registered a 1wen account, please contact us immediately at [email protected] so that we can take appropriate action.

Cross-Border Data Transfers

As a Philippine-regulated gaming platform, 1wen's primary data processing infrastructure is designed to serve players in the Philippines. However, some of 1wen's third-party service providers — including cloud infrastructure providers and game studios — may process data in servers located outside the Philippines.

Where personal data is transferred outside the Philippines, 1wen ensures that adequate protections are in place, including the use of contractual clauses approved by the National Privacy Commission that impose obligations on recipient processors equivalent to those applicable under RA 10173. Such transfers occur only where necessary to provide the services described in this Policy.

1wen does not transfer your personal data to jurisdictions with inadequate data protection standards without implementing appropriate safeguards as required by the Philippine DPA and NPC guidelines.

Marketing Communications

With your consent, 1wen may send you marketing communications about new games, promotions, bonuses, and platform updates via SMS to your registered Philippine mobile number, email, or in-platform notifications. Marketing communications are sent only to players who have opted in to receive them during registration or subsequently through account settings.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in Account Settings → Notifications
• Clicking the unsubscribe link included in any marketing email
• Contacting 1wen support via live chat and requesting removal from marketing lists

Withdrawal of marketing consent does not affect transactional communications that are necessary to the operation of your Account, such as deposit confirmations, withdrawal notifications, KYC status updates, and security alerts — these will continue regardless of your marketing preference.

Changes to This Privacy Policy

1wen reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, PAGCOR regulatory requirements, business practices, or the ways in which we process personal data. When material changes are made, 1wen will notify you by sending an email to your registered address and/or by displaying a prominent notice on the Platform at least fourteen (14) days before the revised Policy takes effect.

The "Last Updated" date displayed at the top of this Policy indicates when the most recent revision was made. Your continued use of the 1wen Platform after the effective date of any revision constitutes your acknowledgment of the updated Policy. If you do not agree to the revised Policy, you must discontinue use of the Platform and contact 1wen to request account closure in accordance with the Terms and Conditions.

Archived versions of prior Privacy Policy versions are available on request by contacting [email protected].

Data Privacy Officer and Contact

1wen has designated a Data Privacy Officer (DPO) as required under the Philippine Data Privacy Act of 2012. The DPO is responsible for ensuring 1wen's compliance with RA 10173 and its Implementing Rules, and serves as the primary point of contact for data subjects and the National Privacy Commission.

To exercise your data subject rights, submit a privacy concern, or request further information about this Privacy Policy, please contact 1wen using the following channels:

• Data Privacy Officer: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 directly on the 1wen Platform

For complaints or concerns that remain unresolved after engaging with 1wen's DPO, you may escalate to the Philippine National Privacy Commission (NPC). The NPC is the government body responsible for administering and enforcing the Data Privacy Act of 2012 in the Philippines.